Critical Open
3
2 SLA breach
In Progress
9
Across 5 systems
Resolved (MTD)
24
Avg 4.1 days
Priority Score Avg
72
+8 pts this week
Critical & High Priority
Trade execution failure on bulk ordersDUP?
ISS-041TP (IH) SLA BREACH
94
CriticalOpenEKYC timeout for NRI customers
ISS-039EKYC 5h remaining
88
CriticalIn ProgressBulk CSV client onboarding
ENH-028EKYCCEO Approval pending
65
EnhancementCEO PendingBOW platform SSO redirect loop
ISS-037TP (BOW) Within SLA
71
HighAcceptedIssues by System
Trading Platform (IH)
17
EKYC
13
Trading Platform (BOW)
10
BMS
6
Re-EKYC
4
Live Activity
ISS-035 marked Resolved by Kiruthika R.
30 min ago
ISS-041 raised — Critical · SLA breach
2 hours ago
ENH-028 awaiting CEO/COO Approval
3 hours ago
ISS-040 Rejected — more info requested
4 hours ago
Notifications
SLA BREACH: ISS-041 Critical exceeded 4h response SLA
Trading Platform (IH) · Kiruthika R. not yet accepted · Escalated to CEO/COO
2h ago
ISS-035 resolved — please confirm the fix is live
BMS · Resolved by Santhosh V. · Your confirmation required
30m ago
ISS-040 rejected — additional details required
Re-EKYC · Rejected by Priya N. · You may re-submit
4h ago
ENH-028 awaiting CEO/COO approval
EKYC · Accepted by Priya N. · Requires supervisor sign-off
3h ago
@mention: Kiruthika R. mentioned you in ISS-037
"@Rajesh have you tested this on staging?"
Yesterday
Raise New Request
Report Issue
Request Enhancement
0 chars
Critical severity — fill additional fields below.
Drop files or click to upload
PNG, JPG, MP4, PDF · Max 20MB
PNG, JPG, MP4, PDF · Max 20MB
My Requests (8)
Trade execution failure on bulk ordersDUP?
ISS-041TP (IH)Kiruthika R. SLA BREACH
94
CriticalOpenBulk CSV client onboarding
ENH-028EKYCOwner accepted · CEO Approval pending
65
EnhancementCEO PendingReport generation blank >90 days
ISS-035BMSAwaiting your confirmation
42
MediumResolvedRe-EKYC OTP not delivered — Airtel/Jio
ISS-040Re-EKYCRejected — Re-submit
79
HighRejectedBOW platform SSO redirect loop
ISS-037TP (BOW)Kiruthika R.
71
HighAcceptedAdvanced order routing algorithm
ENH-027TP (IH)Partially Accepted
58
EnhancementPartial AcceptAction Required
Trade execution failure on bulk orders
ISS-041TP (IH)Meena V. SLA BREACH
94
CriticalAdd margin call real-time alerts
ISS-042TP (BOW)Deepa M.48h remaining
68
EnhancementBOW platform SSO redirect loop
ISS-037Accepted · In Progress12h remaining
71
HighIn ProgressReport generation blank >90 days — HOD confirmation pending
ISS-035BMSResolved · Awaiting Rajesh K.
MediumResolved
As Supervisor/CEO/COO you approve all enhancements after the System Owner accepts. Issues do not require your approval.
Pending Enhancement Approvals
2 awaitingBulk CSV client onboarding import — EKYC
ENH-028EKYCRaised: Deepa M.Owner accepted: Priya N.Awaiting your approval
65
EnhancementAutomated reconciliation report — BMS
ENH-030BMSRaised: Rajesh K.Owner accepted: Santhosh V.Awaiting your approval
58
EnhancementRecently Actioned
Advanced order routing algorithm
ENH-027TP (IH)Approved by you on 05 Jun
EnhancementIn Progress
Avg Resolution Time (Days)
Trading Platform (IH)
6.2
EKYC
4.2
Trading Platform (BOW)
7.8
BMS
2.9
Re-EKYC
9.3
Overall Average6.1 days
SLA Breach Rate18%
Issues by Severity (MTD)
Critical
6
High
10
Medium
12
Low
8
Recurring Issues7 flagged
Enhancements Approved9
Consolidated Report
Showing 6 of 50| # | Title | System | Type | Severity | Score | Status | Owner | Raised By | Raised Date | Resolved Date | Days Taken | SLA |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ISS-041 | Trade execution failure | TP (IH) | Issue | Critical | 94 | Open | Kiruthika R. | Meena V. | 08 Jun 2026 | — | — | BREACH |
| ISS-039 | EKYC timeout NRI customers | EKYC | Issue | Critical | 88 | In Progress | Priya N. | Arjun S. | 08 Jun 2026 | — | — | 5h left |
| ENH-028 | Bulk CSV client onboarding | EKYC | Enhancement | — | 65 | CEO Pending | Priya N. | Deepa M. | 05 Jun 2026 | — | — | OK |
| ISS-035 | Report generation blank >90d | BMS | Issue | Medium | 42 | Resolved | Santhosh V. | Rajesh K. | 31 May 2026 | 07 Jun 2026 | 7 days | OK |
| ISS-040 | Re-EKYC OTP not delivered | Re-EKYC | Issue | High | 79 | Rejected | Priya N. | Rajesh K. | 07 Jun 2026 | — | — | — |
| ENH-027 | Advanced order routing | TP (IH) | Enhancement | — | 58 | In Progress | Kiruthika R. | Rajesh K. | 01 Jun 2026 | — | — | OK |
Systems & Platform Owners
| System | Description | Owner | Team HOD | Type | Open Issues | Enhancements | Avg Res. | Actions |
|---|
User Management
| User | Roles | System Ownership | Status | Actions |
|---|
SLA Config
Priority Scoring
Notifications
Workflow Rules
Critical Fields
Change Management
Data Access
Security
Feedback
SLA — Issues
SeverityAck (h)ResponseResolutionEscalate
Critical
High
Medium
Low
All values in hours. Escalate = notify CEO/COO if no update after N hours.
SLA — Enhancements
All
Priority Score Weights
Score 0-100 auto-calculated at submission. Updates when fields change.
40
25
15
10
10
Notification event toggles are informational. Full configurable delivery rules are planned in a future release.
Notification Events
New request submitted
Notify owner when request arrivesRequest accepted by Owner
Notify HOD when owner acceptsEnhancement sent for CEO approval
Notify CEO/COO supervisorsEnhancement approved by CEO/COO
Notify HOD and OwnerRequest rejected (by Owner or CEO)
Notify HOD with reasonStatus changed
Notify HOD on status updateResolved — awaiting HOD confirmation
Notify HOD to confirm live@mention notifications
Notify user when tagged in commentSLA warning (80% elapsed)
Notify owner and HOD before breachSLA breach — escalate to CEO/COO
Auto-escalate to supervisors on breachDuplicate issue detected
Warn HOD if similar open issue existsDelivery
Workflow Rules
Auto-route to owner on submission
Route immediately to system owner inboxRequire HOD confirmation on resolution
Ticket closed only after HOD confirmsCEO approval required for Enhancements
All enhancement requests go to CEO (Hozefa) for approval before assignmentCOO Approval Required for Issues
When ON — every issue goes to COO (Jrajesh) for approval before assignment. CEO is notified of COO's decision. When OFF — issues are assigned directly to the owner and COO + CEO still receive an informational notification.Allow partial acceptance by owner
Owner can accept part and define scopeAllow re-submission after rejection
HOD can re-submit with additional infoDuplicate detection on submission
Warn HOD if similar open issue existsAuto-create Change Request on enhancement accept
CR record auto-generated when owner acceptsMandatory Fields for Critical Issues
These fields are required when severity = Critical at submission.
Affected user count
Financial impact estimate
Workaround available
Business function impacted
Recurring issue flag
Attachment mandatory for Critical
At least one screenshot or recording requiredChange management toggles are informational. Enforcement will be wired in a future release. The auto-create CR toggle is active under Workflow Rules.
Change Management
CR records are auto-created when an enhancement is accepted by the owner.
Auto-create CR on owner acceptance
Require planned deployment date
Require rollback plan
Require UAT sign-off before production
Require post-implementation benefit capture
HOD enters ROI after confirming liveSystem Data Access — Per User
Control which systems each user sees in Reports and consolidated data. Owners always see their systems. Supervisors/Admins see all by default.
Security settings are informational. Session timeout and password expiry enforcement will be wired in a future release.
Access & Security
Two-factor authentication
Require 2FA for all loginsSession-based audit logging
Log every sensitive ticket viewAuto-logout on inactivity
Financial impact — restricted visibility
Hidden from non-Owner/Supervisor/Admin usersFeedback & Suggestions
Loading...